Refund and Returns Policy

Welcome to our Refund and Returns Policy page. We understand that purchasing digital educational products is a thoughtful decision, and we want to ensure that you feel fully informed and supported throughout your experience with us. This policy outlines how we handle refunds, returns, and any related inquiries concerning your purchase of our online courses, downloadable guides, templates, and toolkits.

We value creativity, clarity, and fairness. Please take a few moments to carefully read through the terms below before making a purchase. If you have any questions, our team is always happy to assist.

1. Our Products Are 100% Digital

All of the products available on our platform are digital goods. This includes but is not limited to:

  • Pre-recorded video lessons and masterclasses
  • Downloadable PDF workbooks, checklists, and toolkits
  • Audio and video templates
  • Script samples and writing frameworks
  • Music samples and presets
  • Editable text documents and creative planning tools

Because our products are non-physical and instantly accessible upon purchase, they are considered consumed or “delivered” as soon as the download or viewing begins.

2. Returns Are Not Applicable to Digital Products

Unlike physical items that can be returned and resold, digital content cannot be “returned” once accessed. For this reason, we do not offer traditional returns or exchanges on any digital products sold through our website.

We strongly encourage you to:

  • Read the full product description
  • Review sample content and previews (where available)
  • Ensure that the product matches your current goals, device compatibility, and learning level

If you are uncertain whether a product is right for you, feel free to contact us before purchasing. We’re happy to clarify what’s included.

3. When Are Refunds Possible?

While our digital items are generally non-refundable, we do provide limited refunds under special circumstances where the issue falls outside your control.

You may be eligible for a refund if:

  • You are experiencing technical difficulties that prevent you from accessing the product and our support team is unable to resolve the issue within 5 business days.
  • You have accidentally purchased the same product more than once (duplicate payment).
  • You received the wrong product due to a system or human error on our side.

All refund requests must be submitted within 7 days of purchase. Requests sent beyond this window may be denied unless exceptional circumstances apply.

4. How to Request a Refund

To begin the refund process, please email our customer support team at info@epicwaved-l.world. Include the following details in your request:

  • Your full name and email used at checkout
  • The order number or receipt
  • The exact name of the product
  • A clear and specific explanation of the issue
  • Screenshots, error messages, or other supporting evidence (if applicable)

Once your request is received, our team will review it carefully and aim to respond within 3 business days. If the refund is approved, the funds will be returned to your original payment method within 5–7 business days.

5. Situations That Are Not Eligible for Refunds

We are unable to issue refunds in the following cases:

  • You no longer want the product or changed your mind after purchasing
  • You thought the product would be different based on assumptions
  • You misunderstood the description but did not contact us prior to purchase
  • You completed, downloaded, or consumed the majority of the product
  • You purchased the product for a third party and they no longer need it
  • Your device or software is not compatible, and this was stated clearly in the product description

Please understand that we put great effort into offering clear, complete, and transparent descriptions of each item to avoid these issues.

6. Quality Assurance and Product Access

All of our products go through a quality check before being listed on the website. However, if you find a critical error (e.g., missing files, broken download links, or incomplete materials), please contact us immediately and we will do everything we can to resolve the issue quickly.

In the rare case where access to the product is temporarily disrupted due to server issues or platform maintenance, we will work to restore access and may offer an extension or bonus where appropriate.

7. Our Commitment to You

We want you to love what you learn — and feel empowered by what you create. We are committed to providing high-quality, practical, and inspiring educational content that meets the expectations outlined in each product listing.

If you ever feel that your experience fell short of those expectations, please reach out to us. Even when a refund is not possible, we may offer:

  • Store credit
  • Access to alternative products of equal value
  • Technical or creative support to help you make the most of your purchase

8. Contact Us

If you have any questions about this policy, your order, or our products, please don’t hesitate to contact us at info@epicwaved-l.world.

We respond to all inquiries within 24–48 hours, Monday through Friday. Your satisfaction is important to us, and we’re here to help you succeed in your creative journey.